Terms and Conditions

Charges

A 50% desposit is payable on booking via our online booking system to secure your kennel. This is non-refundable if cancelled within 14 days of arrival date. The balance of your booking is payable on or before collection of your dog(s). There is no charge on departure day if your dog is collected by 11.00am.

Minimum spend for one night stay and daycare booking is £25.00.

Drop off and Pick up

Our opening hours are strictly between 7.30am to 11.00am and then 3.30pm to 6.00pm seven days a week. These times are for picking up and dropping off your dog.

If you wish to arrange Highwood Boarding Kennels to collect and/or deliver your dog(s) in our van, this service is subject to time and location. Please speak to our team when you make your booking. Prices for this service depend on location and will be confirmed on booking. £5.00 minimum mileage charges will apply.

Checking In

The more details you tell us about your dog(s) and their needs, the better we can take care of them. We input all of your information into our system.

We DO NOT accept any dogs without up-to-date vaccinations (Boosters) or the Kennel Cough Vaccine. Kennel Cough is not inclued in many vets booster package so please check that this is up to date before booking. Kennel Cough vaccination must be administered by a veterinarian a minimum of 10 days before arrival. Evidence must be shown to the receptionist on arrival. We reserve the right to refuse boarding of any dog that is not up to date with Kennel Cough or Booster vaccinations.

If your dog is not able to have the Kennel Cough vaccine due to advice from your vet, we may accept your dog(s) with a vet note and you may be asked to sign and date a disclaimer stating that we do not accept any responsibility for any problems that occur from no vaccination. Your dog will be isolated and will not be exercised with other dogs during their stay.

Dogs are expected to be receiving regular worming and flea treatments and this will also be recorded on our system.

If your dog(s) have been unwell in the days leading up to your stay, we reserve the right to refuse boarding as they may be bringing in a virus/disease that could affect the other dogs already boarding with us.

If your dog is considered a danger to our staff, we reserve the right to refuse boarding for our and your dog(s) safety.

Please be aware that we take no responsibility for loss or damage of any bedding, toys, collars, and/or coats that you may supply and these items are brought in at the owner's own risk.

Health and Welfare

Whilst every care, detail, health and management is taken care of by our expert staff members, in the unlikely event of your dog(s) becoming unwell during their stay with us they will be taken to and treated at Glenthorne Veterinary Practice, Uttoxeter unless otherwise stated on your consent form (consent forms need to be signed and dated on arrival). The charges of veterinary treatments will be added to your bill to be paid on collection of your dog(s) if you are not already a client of Glenthorne Uttoxeter.

GDPR

We are subject to (and registered with) the Data Protection Act and GDPR which governs all our data handling and we will always inform you why we need the data and how we will use it.

In order to fulfill our contract with you we require your: Name, address, telephone number and email.

You have the right to access the data that we have recorded about you and have the right to correct any errors, limit the usage, or delete that data.

Our Data Protection Policy is available for inspection on request.